Terms and Conditions

Terms and Conditions and Warranty/Support

At LightWurkz, our focus is to ensure you are as completely satisfied with your purchase as possible. While many of our parts are factory-level quality, we understand that issues can sometimes arise, which is why we've outlined our support and warranty guidelines below. Every customer is handled with equality, consistency, and efficiency. To that end, please review the Terms and Conditions below, including links, contact details, and step-by-step guidance for resolving any issues you may have.

It is a requirement of every online order that you read and understand the terms set forth in this document. Should you have any questions, please reach us via our Contact Us form.

Standard Support Policy

Most items we sell include online guides, YouTube DIY tutorials, and general forum links to support installation, though some products do not yet include printed installation details. Our products range from simple DIY jobs that can be completed in your driveway with minimal tools, to parts requiring a dedicated toolbox, to items like bumpers and body kits that we recommend only be installed by experienced professionals. Below are guidelines defining the level of assistance we can provide.

Simple DIY Level (light bulbs, some Angel Eyes kits, LED upgrades): we do not offer support beyond our online DIY guides.

Medium Skill Level (headlights, custom retrofits, DIY hardware, Angel Eyes): free support up to 3 emails and 2 phone calls of up to 10 minutes each. Additional calls or emails require pre-paid support at $50/hr, with a $50 minimum charge.

Expert Skill Level (custom body work, custom retrofits, unique installations requiring specialized tools or professional assistance): free support up to 1 email and 1 phone call of up to 15 minutes. Additional calls or emails require pre-paid support at $50/hr, with a $50 minimum charge.

This policy ensures equal support for all customers. In cases where a product is not working properly or is malfunctioning, we allow some flexibility — however, no support will be offered without proper documentation in the form of videos, photos, or detailed diagrams and descriptions.

Standard Return Policy

In the unlikely event that you are not completely satisfied, and all other options have been explored, you may return the product for a refund.

Refunds are issued as follows:

Opened or unopened items: a 10%-30% restocking fee applies (charged due to factors including examination, reconditioning, repair, packaging, and the amount of support provided, among others). Electronic components cannot be returned once installed.

Opened and fully installed items: not eligible for return (only indirect exchange will be considered).

Shipping charges are always non-refundable.

Custom headlights are not refundable once received (including custom projectors, custom paint, and custom Angel Eyes installations) — no exceptions.

Pre-orders on high-value, high-demand products are subject to a 10% cancellation fee (with limited exceptions).

Returned parts must be in clean, unused, original condition, packed in the manufacturer's original packaging, and received by LightWurkz within 30 days of the purchase date. No returns will be accepted after 30 days from the purchase date. Store credit may be available on a case-by-case basis after 60 days (valid up to 12 months from the purchase date). No exceptions.

Please contact us before returning any product.

No return will be accepted without proof of purchase and date of sale. All items are inspected before a refund is issued. COD refunds are not accepted. All returns must have signature confirmation, and no returns will be accepted without prior authorization. If you require a warranty part, we are not responsible for the cost of repairing a warranty item. If a shipment is missing parts, you must notify LightWurkz no later than 5 business days from the date of receipt; after 5 days, you are responsible for replacing any missing parts unless prior arrangements were made. If shipping to a third party (a friend, an alternate address, a body/repair facility, etc.), that party is responsible for accounting for all parts upon receipt.

You can expect to receive your refund within four weeks of shipping your package back to us. In many cases the refund arrives sooner, but we estimate four weeks to account for return shipping (up to 14 days), inspection at our returns facility (up to 5 business days), and processing by your bank or credit card company (up to 5 business days). We will notify you by email with your refund details and issue the refund via your original payment method or PayPal (LightWurkz does not issue refunds by company check).

Per policy in effect since May 2021, PayPal refunds are issued minus associated PayPal fees. If PayPal, Inc. rescinds or suspends this policy, our standard full-refund policy will apply.

Upon arrival at the LightWurkz warehouse, all returned items are inspected. If your return is the result of our error, you will be refunded the full cost of the merchandise along with all original shipping charges.

Product-Specific Return Policy

Electronics

Electronics returns (including LED bulbs or tail lights) must be initiated within 30 days of the purchase date, not the delivery date, unless prior arrangements have been made. Items must arrive at our warehouse within 30 days of purchase. Items must be returned in original condition to qualify for a full refund. A partial refund of up to 70% will be issued for items that have been opened, used, or returned late.

We may deduct the original shipping charge plus actual return shipping fees from your refund, unless the return is due to our error.

Bumpers and Oversized Body Parts

Bumpers and body parts are not returnable once painted or modified to accept external parts (lips, diffusers, etc.). We reserve the right to make product-specific adjustments to this policy where warranted. Return shipping for a bumper is the buyer's responsibility. All painted body parts are FOB origin at the time of pickup by the freight company. If you suspect shipping damage, do not open the packaging — notify us immediately upon delivery, and always provide proof of shipping damage before we can process any claim. Insurance must be purchased for painted bumpers at the time of purchase.

Shipping Damage and Insurance

If a package appears damaged on arrival, note the condition of the container on the delivery receipt at the time of signature. If you discover a damaged part after opening the package, notify the carrier immediately. We package every product with the utmost care and provide properly packaged contents at the time of carrier pickup — please inspect items upon delivery. If a package shows as delivered and you cannot locate it, we are not responsible for theft from the delivery address; claims should be directed to the carrier. It is the customer's responsibility to request insurance at the time of purchase.

We are not responsible for damaged shipments where insurance was not selected or requested at the time of shipment. If a shipment arrives damaged and insurance was not selected, you are responsible for the cost of the damaged replacement part. Please contact us by email within 48 hours if items are missing or your order is incomplete — requests made after 48 hours from delivery cannot be honored. Please contact us if you'd like to add insurance to your order.

Liability and Product Use

It is the customer's responsibility to ensure that their vehicle and any items purchased comply with applicable federal, state, and local regulations. If you're unsure whether an item is street-legal or roadworthy, please contact us for verification before purchase. It is the customer's responsibility to confirm that a product matches their needs based on the site description. Given the size of our catalog, we cannot always guarantee real-time stock accuracy or rule out an occasional supplier substitution, and some listed details may become outdated if a manufacturer changes a product after the listing was created. If you have any concerns about a product, please email us before purchasing so we can help ensure the best possible outcome. Customers and end users are responsible for complying with applicable local, state, and national laws. LightWurkz is not responsible for death, injury, or damages arising from the installation of our products.

Shipping Policy and Terms

All products are shipped via FedEx Ground, USPS Priority Mail, RL Carriers, Pilot Freight, Vision Express, or other freight services, unless otherwise pre-approved. All shipments require signature confirmation and are uninsured by default. USPS is used exclusively for APO/military shipments and overseas shipments under 30 lbs. We are not responsible for duties, customs, VAT, or similar fees levied by international customs agencies — these are the responsibility of the recipient.

If you would like insurance, please contact us prior to shipping. We are not responsible for carrier damage to uninsured shipments, nor for theft of items confirmed as delivered by our shipping partners.

To add insurance to your order, please contact us or email info@lightwurkz.com; insurance costs $5 per $300 of product value.

If you refuse delivery without inspection, miss a scheduled delivery appointment, or return a non-defective, undamaged product, you will be responsible for the original shipping charges plus actual return shipping fees (typically $50-$300, more for larger items). All shipments are FOB origin.

All returns are inspected upon arrival at our warehouse. Items not in original, new, unopened condition may qualify for a partial refund only. LightWurkz reserves the right to deduct the original shipping charge and actual return shipping fees from your refund.

Express shipments are reviewed and shipped to the billing address only. To arrange delivery to a different address for an express shipment, please call us to verify your identity.

If your shipping address differs from your billing address, the names must match, and the shipping address must already be registered as an approved address on the card used for payment. We reserve the right to ship to the billing address on any order. Requests to ship to a non-billing address must be submitted by email, with the shipping address added to the card's validated address list.

Shipping costs shown at checkout may not reflect the full cost of shipping and handling. Additional handling fees not listed on the order page may include extra packaging, courier delivery fees, extended processing fees, insurance, or other applicable charges.

USPS & FedEx Shipments

Shipment confirmation emails indicate that your order will ship within 24-96 hours of the confirmation date, excluding national holidays. The USPS delivery confirmation number is not a full tracking number — it may offer limited status information but does not support real-time tracking. Only Express Mail numbers support real-time tracking.

USPS-Only Shipments

Please do not contact USPS directly using a Delivery Confirmation number. For Express Mail orders only, you may call 1-800-ASK-USPS for status. Global Priority, Global Airmail Parcel Post, First Class, and Priority Mail shipments cannot be tracked in real time using the number provided. If insurance was not selected and an international package is lost, we are unable to assist beyond what USPS can provide.

Guarantee/Warranty

All parts are guaranteed to be first-quality merchandise. No warranty, express or implied, applies to damage caused by improper installation or product abuse. Special order, custom-designed, and specialty items are not returnable or refundable once ordered.

Customers assume all liability and risk when using high-performance products. No warranty, express or implied, applies to parts used in competition, track days, autocross, or driving school events. Warranty is non-transferable to subsequent owners. Should a product not meet your expectations and you wish to file a dispute, communication will proceed through the applicable intermediary dispute party.

No warranty is offered on electrical parts unless they are found defective within 30 days of purchase. No warranty applies to custom parts. Please inquire if your electrical or custom parts carry a different warranty term.

For products carrying a lifetime warranty:

Within 30 days of purchase: free replacement and free shipping within the 48 contiguous U.S. states. Outside the U.S., shipping charges apply but the replacement part itself is free — contact us for your country's shipping cost.

After 30 days: $10 shipping and handling for Angel Eyes products, $35 for international orders (outside the 48 contiguous states). This is best handled via PayPal, or by contacting us for warranty shipping instructions. If you're near our shop, there is no shipping and handling charge for warranty items.

After 30 days on Xenon or similar products, we require one of the following: the original part returned for testing, a deposit to guarantee the return of the defective part, or return of all related parts. Warranty is valid for the original purchaser only.

All warranties, from 30 days to lifetime, apply only to the original purchaser and only with the original purchase receipt or invoice.

Installation services carry a 60-day warranty from the date of install, unless otherwise noted on your receipt. Any install-related issue is refundable up to the total cost of the install service performed.

Customers are responsible for shipping charges when returning items to LightWurkz for warranty, refund, or replacement. LightWurkz covers return shipping to the customer when the product is defective or covered under the applicable warranty.

This warranty does not cover acts of God, normal wear and tear, weather-related damage, collision, or engine failure.

LightWurkz provides no warranty coverage for damage to or failure of any non-LightWurkz components on your vehicle, including but not limited to the engine, electrical systems, light control modules, headlights, or surrounding components.

All installation work is subject to these same terms and conditions unless otherwise agreed in advance with the customer, and is limited to a 30-day guarantee. Any additional damage, failure, re-installation, or related work required after 30 days will be billed at $75/hr. All installation work carries a 60-day warranty from the date of install, not the date of receipt.

We reserve the right to replace any lifetime-warranty product with a similar functioning or comparable-looking product. If a similar product is unavailable at the time of repair or replacement, a new unit will be sent. We reserve the right to attempt a repair before offering a replacement; if a repair cannot be completed, we will replace the product with one performing at the same level or better. Some products originally sold with a lifetime warranty may become obsolete over time — in these cases, we will do our best to offer an exchange for a comparable or modestly upgraded current product.

Several products carry a manufacturer's warranty. All parts other than electrical, high-performance, and separately warrantied products carry a 1-month or 1,000-mile warranty. Some parts require up to 20 days to build and assemble due to their custom nature.

Missing Parts

We hope every product arrives complete. If you discover a missing part, please review your assembly instructions to identify the part number, then contact us. You have 15 days from receipt to report a missing part. We are not responsible for theft at the destination address.

Gift Returns

If you received a gift purchased from LightWurkz, you may return it for credit (valid up to 12 months) issued to the original purchaser's account. The item must be eligible for return and received at our warehouse within the timeframe stated in our Standard Return Policy.

Gift recipients may initiate a return only if their name appears on the shipping address of the original order. If not, we recommend contacting the original purchaser to initiate the return on your behalf. All refunds are issued to the original purchaser's account in the original form of payment.

We're unable to issue a refund or credit directly to a gift recipient. If an item arrives damaged or defective, we're happy to send a replacement if the item is still available and the original receipt is provided within the Standard Return Policy timeframe.

General Usage Rules

We reserve the right to refuse service to anyone, for any reason, at any time.